Is your phone unusable due to a lack of 5G service? As annoying as it is to be unable to connect, use the suggestions below to figure out what’s wrong and get back online as soon as possible.
Why am I having trouble connecting to a 5G network?
5G connection problems are almost seldom the result of something you did incorrectly or might have avoided. Here are a few possible causes of the issue:
- There is a momentary problem.
- Because you’re out of range, your phone doesn’t see the 5G network.
- The nearest 5G tower isn’t operational.
- The network is incompatible with your phone.
What to Do If a 5G Network Doesn't Appear
To begin, try some of the simpler changes by following these steps:
1.Turn on airplane mode, then wait a few seconds before turning it off. It will break your connection to the cell tower for a short period of time before forcing you to try again.2.Your phone should be restarted. For complete instructions, see how to reboot an Android device or how to restart an iPhone.
Restarting isn’t fun because it could take several minutes before you get back into your phone and everything loads up again, but it’s a simple step that you shouldn’t skip.
2.Important :
This is a restart/reboot procedure, not a factory reset procedure. Restart and reset are two separate concepts that affect your phone in different ways. One of the methods below is to reset the device, but don’t do it this early in the troubleshooting process.
3.Check to see if your location has 5G coverage. Despite the fact that 5G has been implemented globally, there remain significant gaps that render it unstable in many regions.
If you have a 5G-capable phone and have recently been on a 5G network, even a short distance can cause you to revert to an earlier standard like LTE/4G.
If your cell service provider doesn’t have a coverage map on their website, you can use the Ookla 5G Map at Speedtest.net to determine where you can obtain reliable service.
3.Note :
There are a variety of 5G networks available, and your carrier may support those that your phone does not. If your phone only supports 5G UWB and the map indicates low-band and mid-band coverage where you are, it could be because your phone only supports 5G UWB.
4.Check with your carrier to see whether your plan includes 5G. It’s possible that you’re not paying for 5G access if a 5G network doesn’t appear on your device even while you’re in an area where it’s supposed to be available.
Most plans include 5G, but check with your carrier for specifics.
5.Depending on your needs, turn 5G on or off.
If it’s already on but you can’t connect to the network, turn it off. At the very least, your phone will function on an earlier network type, such as LTE.
Unfortunately, because the 5G tower is occasionally to blame and there’s nothing more you can do, this may be the only option. If you have problems connecting to a certain tower near you, it’s most likely your scenario, although 5G works in other locations.
If you’ve already done those procedures and are unable to connect to the network, reverse those steps to reconnect.
In the Voice & Data section of the settings, you can turn 5G on or off on an iPhone. If you’re using Android, look for Preferred network type or Network mode.
5.Tip :
If the network type is already set to something that should cover 5G, such as Global or Auto, change it to 5G On or 5G/LTE/3G/2G to assure a connection (auto connect).
6.Update the operating system on your phone to the most recent version. The most recent OS installation includes all of your phone’s latest updates and features, which you won’t get if you’re running an out-of-date version of iOS or Android.
7.Clear the SIM Toolkit cache and reinstall the SIM card.
Do the following, specifically:
- Switch off the phone, take out the SIM card, and then turn it back on without it.
- SIM Toolkit’s cache should be cleared. Search for SIM Toolkit in Settings > Apps > See all apps. Go to Storage & cache > Clear cache after opening it.
- Turn off the phone, re-insert the SIM card, and then turn it back on.
8.It’s possible that your phone is outdated. To locate and connect to a 5G network, the phone must have specific hardware.
A phone that can connect to 4G may or may not operate with 5G, particularly if it was made before 2019. If none of these other techniques work and you don’t see 5G at the top of your phone, you could not have a 5G-capable phone.
To be sure, seek up the phone’s model number on the internet or on the company’s website and read the specifications. If 5G is supported, it should be stated.
9.To learn about your alternative options, contact the support team at the firm where you get your mobile service. Let them know what you’ve previously tried (all of the above procedures); they may be able to help you with something on their end, or they may have extra suggestions particular to your phone/plan.
9.Tip :
They may suggest that you try a full reset (see Step 10), but you should wait as long as possible. It’s a good idea to contact the service provider first.
10.Reset your phone to factory settings. All of your modifications will be erased, and the original apps and other software will be reset to factory defaults.
10.Warning :
This is a radical move, and you should only take it if you’re confident that your phone will be able to connect to a 5G network despite all of the above.
11.Make contact with your phone’s manufacturer. After resetting the phone’s firmware and completing the rest of this checklist, the only thing left is bad hardware that prevents your phone from using 5G.
There’s nothing else you can do but have the phone repaired or replaced with one that works.
FAQ
Which 5G network is the most reliable?
T-5G Mobile’s network has the most coverage in the United States, followed by AT&T, Verizon, and US Cellular. The speed of your device on each network, however, is still determined by your location and equipment.
What is the speed of 5G?
The 5G you can get on your phone (mid-range) has speeds ranging from 100 to 4,000 megabits per second. In comparison, 4G speeds were typically around 100 megabits per second.
